Cancellation & Refund Policy
Last updated: 24 September 2026
Every Vesha print is made to order, so we can’t accept returns for a change of mind. If something goes wrong in making or delivering your print, we will put it right.
Cancelling an order
We can cancel an order only before it goes into production, and production usually starts soon after payment. Email support@vesha.co as soon as possible with the subject “Cancel order” and your order number. If production hasn’t started, we cancel the order and refund you in full. Once production has started, or the order has been dispatched, it can no longer be cancelled.
Damaged, defective or incorrect items
We will send a free replacement or give you a full refund if your order:
- arrives damaged, for example a broken frame or a torn, dented or scratched print;
- has a printing defect; or
- is not the artwork, size or frame colour you ordered.
How to make a claim
- Record an unboxing video when you open the parcel. Start with the sealed parcel and its shipping label in view, and keep recording without cuts until the print is out and the problem is visible.
- Email us within 48 hours of delivery at support@vesha.co with your order number, the video, and photos of the problem and the packaging.
- Keep the print and all packaging until we have resolved your claim. Please don’t send anything back unless we ask you to.
We use the video to confirm the damage with our production and delivery partners. Without an unboxing video we may not be able to approve a claim.
Damage that happens after delivery, for example while hanging, cleaning or storing the frame, isn’t covered.
Missing parcels
If your parcel is shown as delivered but you haven’t received it, please check with family, neighbours or building staff, then email us within 48 hours of the delivery date. We will investigate with the courier. If the parcel is confirmed lost, we send a replacement or refund you in full.
What we can’t accept
- Returns or exchanges for a change of mind.
- A different size or frame colour from the one chosen at checkout.
- Small colour differences between your screen and the printed artwork.
Replacements and refunds
Once a claim is approved, we usually dispatch the replacement within 5 business days. If a replacement isn’t possible, we refund you in full.
Refunds go back to your original payment method. We start the refund within 2 business days of approval. Your bank or UPI app may take a further 5 to 7 business days to show it. For an approved claim or a cancelled order, any shipping charge you paid is refunded too.
Contact
Email support@vesha.co. We reply within two business days.